Minster Veterinary Practice

- Friendly, efficient visits from reception through to nurses and vets (“greeted by the lovely receptionist”; “friendly and efficient”). - Handling of nervous/anxious pets is specifically praised (a “very nervous dog” visit was made to go smoothly). - Routine preventive care is referenced (annual check-up and vaccination).

Services

Based on the website summary and the latest reviews available to us, owners specifically mention

•Small-animal veterinary care (the practice describes a “Small Animal Department”).
•Routine annual health checks and vaccinations.
•Treatment of minor injuries/urgent problems, including removal of a fish hook from a dog’s paw.
•Support for ongoing issues in a rescue cat (details of investigations/treatments aren’t described in the available reviews).
•General advice and Q&A support for new pet owners (multiple questions welcomed).

People

•Clare (nurse): described by one owner as “fantastic,” and mentioned as part of a smooth, welcoming visit experience.
•Rachael/Rachel (vet): repeatedly named. Owners describe her as pleasant to deal with, and specifically note she helped a “very nervous dog” have a smooth visit.
•Reception team (not named): several reviews mention being warmly greeted on arrival and describe reception as friendly and efficient.

Reviews

Google rating: 4.8 stars from 85 reviews.

•Friendly, efficient visits from reception through to nurses and vets (“greeted by the lovely receptionist”; “friendly and efficient”).
•Handling of nervous/anxious pets is specifically praised (a “very nervous dog” visit was made to go smoothly).
•Routine preventive care is referenced (annual check-up and vaccination).
•Practical help with real problems is mentioned (fish hook removed from a paw, with reassurance provided).
•Ongoing relationship over years is noted by some owners, including support for a rescue cat with continuing issues.

Reviews for Minster Veterinary Practice

Note: Showing the 5 most recent Google reviews out of 85 we track in total. Recent reviews may not be representative of overall sentiment.

Debzydoodah

3 weeks ago

We take our gorgeous boy Tyson to the Willow Grove practice. They are absolutely amazing. From the minute you walk in, you're greeted by the lovely receptionist. Then there's Clare, the nurse, who is just simply fantastic. The vets which we've seen on a few occasions are also great. They give a superb service, and are such a friendly team. I would highly recommend taking your fur-babies to them.

Gill Lidiard

a month ago

Very happy with the visit to Willow Grove. Always friendly and efficient

pam hallinan

Visited yesterday for yearly checkup and vaccination, efficient and friendly staff as always . My dog had a very positive experience and free cuddles!

Susan Aaron

Great service from Rachel.

Doreen Taylor

2 months ago

Visited Willow Grove surgery with my very nervous dog and the vet — Rachael made the visit go so smoothly and she is a pleasure to deal with

Emma Warren

in the last week

A fabulous vets! Always super helpful with any questions we have, and we have lots; as first time dog owners. Betty loves going to see the team. They are all very kind and welcoming, just what you need to look after your furry family members.

Amy Tinson

2 weeks ago

Kind caring compassionate and very professional. Wonderful staff who put my pets and myself at ease every visit.

Heather Dobson

Always friendly, professional, and really helpful. All staff, from reception to nurses to the vets we have dealt with have been fabulous. Impression of a good team.

Wendy Whiteley

The staff always make us very welcome and the compassion they give when we are coping with the pain of our animals. Recently when my dog had a fish hook in his front paw they reassured me that he would be fine one the hook had been removed.

Kate Cooper

6 months ago

We’ve used this practice for several years, and they’ve always shown genuine kindness and care to our cats. They’ve been especially good with our most recent rescue, Edgar, who’s had a few ongoing issues. We’ve always felt he’s in safe, compassionate hands—particularly with Rachel and the lovely receptionist at the Willow Grove branch.