Specialist Vets in Goole

## Summary End Cottage Veterinary Clinic is described in the available data as a veterinary nurse training facility and as offering emergency veterinary services. In recent reviews, owners frequently mention efforts to keep continuity of care (being booked with the same vet) and support around end-of-life, including at-home euthanasia. A small number of reviewers describe serious problems with communication and clinical/administrative handling (including one account of imaging not being saved and delays in providing scans to a specialist), so experiences appear mixed. Concrete specifics mentioned in the latest reviews include: - Attempts to book appointments with the same vet for continuity of care. - At-home support for euthanasia, with specific staff named. - Requests for repeat prescriptions, including mention of an “automated system” for handling these. - Diagnostics and referral interactions mentioned (tests/scans; specialist eye referral), with one review alleging image files were not saved due to human error. ## Services - **Emergency veterinary services** (listed in clinic data as offered). - **Veterinary nurse training facility** (listed in clinic data). - **Continuity-of-care appointments**: owners report the practice “always try to book you with the same vet.” - **Repeat prescriptions**: one reviewer describes phoning for a repeat prescription and being directed to an automated system. - **Diagnostics mentioned by clients**: “tests” and “scans” are referenced; one review discusses a specialist eye referral and a request for scan images. - **End-of-life care**: at-home euthanasia is described in one recent review. - **Care for senior pets**: one owner of older cats describes discussions focused on comfort and pain-free senior years. ## People - **Heidi (vet)**: one owner says they usually see Heidi and have stayed with her “since she started,” citing consistently good service. - **Rachel Robinson**: thanked by name for “trying to save” a pet. - **Carolyn Bates (name as written by reviewer, with uncertainty)**: also thanked alongside Rachel Robinson for efforts to save a pet. - **Caz & Becky**: described as providing an at-home euthanasia visit, with the owner highlighting the care shown during the goodbye. ## Reviews **4.6 stars from 517 reviews.** Themes below are drawn from the latest written reviews available to us. - **Continuity and familiarity with pets’ histories:** owners describe vets knowing their animals and medical histories, and making efforts to book with the same vet. - **Communication and shared decision-making (positive):** several reviews mention vets taking time to explain options and decide on a course of treatment together. - **End-of-life support:** one review specifically describes an at-home euthanasia visit and the way staff handled the situation. - **Conflicting accounts on service and administrative reliability:** one reviewer reports feeling talked over when requesting a repeat prescription and describes the practice as “hostile,” while another alleges scan images were not saved due to human error and that their complaint was handled poorly. - **Cost perceptions conflict:** one reviewer calls prices “reasonable,” while another describes them as “extortionate.” - **Ownership/group affiliation (unverified claim):** one reviewer states the practice is part of the “Wigstan Group”; this is not corroborated by the other provided inputs.

## Summary Vermuyden Veterinary Practice is a small-animal vet practice offering emergency veterinary services (listed as 24/7 or extended hours). Recent reviews repeatedly mention vets taking time to explain options clearly, being able to fit pets in quickly when needed, and providing supportive care for both routine visits and more difficult moments (including surgery and euthanasia). Specific examples include a dog being cared for “during her surgery,” owners being talked through the euthanasia process and given time to grieve afterwards, and praise for handling nervous rescue dogs who are wary of men. ## Services - **Emergency veterinary services** (stated as **24/7 or extended hours** in the clinic data). - **Surgery** (owners mention a dog receiving surgery with “first-class care”). - **Euthanasia support** (a review describes being calmly talked through the process and being given time afterwards). - **General veterinary care for dogs** (multiple reviews reference ongoing care for their dogs and being seen quickly when needed). ## People - **Ivan (vet)**: Mentioned multiple times for “going the extra mile,” and for compassionate, step-by-step support during a dog’s euthanasia, including giving the family time with their pet afterwards. - **Yunus**: Praised for helping an owner rebuild trust after past misdiagnosis elsewhere, and for a calm manner that worked well with anxious rescue dogs described as having fear of men. - **Kate, Sam, Jessie, Becky (team members)**: Named positively as part of a friendly, professional team that reassures owners. ## Reviews **4.6 stars from 214 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners repeatedly describe **clear explanations and thoroughness**, including talking people through difficult decisions. - **Support during emotionally hard visits** is a standout theme, with detailed praise for the euthanasia experience (calm guidance and time allowed afterwards). - **Surgery care** is specifically mentioned, with one owner describing “first-class care” during their dog’s operation. - Several reviews mention pets being **fit in quickly** when needed. - Pricing feedback is **mixed**: one reviewer calls the practice “reasonably priced,” while another says it “may be a little more expensive” but worth it for the experience.

## Summary Rase Veterinary Centre is part of a wider multi-site group (Rase and Aldervale Vets) and states it provides its own out‑of‑hours emergency cover across its small‑animal practices. The website describes a practice set up for both routine and more complex work (diagnostics, onsite laboratory, orthopaedic and soft‑tissue surgery, and a rehab service), with an RCVS Tier 3–accredited hospital site within the group (as described on the website). From the latest reviews available to us, owners most often describe: - **Urgent/emergency presentations** being handled quickly and sympathetically (e.g., dog attack wounds cleaned and treated with pain relief; another very ill dog improving within 24 hours). - **A split in experiences**: several owners report reassuring care from vets and nurses during emergencies, while a few report **poor planning/handling during procedures** (blood tests without nurse support) or **missed underlying causes** (long‑running ear problems treated repeatedly without identifying an allergy). ## Services Services and capabilities mentioned on the clinic website and in reviews include: - Consultations - Home visits - Diagnostics - Onsite laboratory - Orthopaedic surgery - Soft tissue surgery - Rehabilitation service (“Rase Rehab”) - Emergency/out‑of‑hours cover (the practice states it provides its own out‑of‑hours emergency cover for multiple small‑animal practices in its group, and also for Vets4Pets Scunthorpe) - Blood testing (mentioned in reviews) - Treatment for acute injuries (e.g., cleaning and treating bite/attack wounds; pain relief supplied—mentioned in reviews) Other stated features: - Veterinary Nurse Training facility (from structured clinic data) ## People No individual clinicians are named in the information provided. What owners describe varies by situation: - In emergency cases, reviewers mention **both a vet and a nurse** being involved and being **reassuring with distressed owners**, with pets improving after treatment (e.g., an ill dog reported as improving within 24 hours). - In contrast, one review describes attending for **pre-booked cat blood tests** where **no nurse/assistant was present**, and the owners say they were asked to restrain their cats while multiple attempts were made to take blood. ## Reviews **Google rating: 4.4 stars from 96 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Emergency care praised:** owners describe gentle handling for painful injuries (including dog-attack wounds), provision of pain relief, and pets improving after urgent treatment. - **Kindness/reassurance during stressful visits:** several reviewers focus on how staff supported them emotionally as well as treating the pet. - **Concerns about clinical approach in some cases:** one owner reports repeated antibiotics/ear drops over many visits for chronic ear problems without finding the underlying cause, later identified elsewhere as a food allergy. - **Concerns about procedure support/handling:** one review describes a distressing blood‑draw appointment for cats, including no nurse/assistant present, multiple injection attempts, and owners being left to restrain the animals themselves.