Grace Lane Veterinary Surgery

Grace Lane Veterinary Surgery describes itself as an independent practice, working from purpose-built premises and offering care across small animals, equine and farm livestock. The website highlights laparoscopic (“keyhole”) spays for dogs and cats and on-site CT scanning; reviews also mention out-of-hours visits and a case kept in overnight with catheterisation.

From the latest reviews, owners most often describe: easy appointment booking, follow-up phone calls after a visit, and staff being willing to start with a nurse check (including one “no charge” nurse assessment for a suspected tick). One review raises a concern after a CT scan, describing a subsequent hot spot at a blood-draw site and dissatisfaction with how that concern was handled by reception.

Services

• •Small animal care, plus equine and farm livestock services (listed on the clinic website).
• •Laparoscopic (“keyhole”) spays for dogs and cats (website).
• •CT scanning (website; also referenced by a reviewer whose dog attended for a CT scan).
• •Emergency care: the clinic states an emergency line available 24/7 (website); reviews describe an out-of-hours visit for a dog with virus-like symptoms and treatment provided.
• •Examples from reviews of what’s been handled
• •Ear infection in a dog (consultation and treatment mentioned).
• •Urinary retention/obstruction management including overnight hospitalisation and catheterisation.
• •Lump/tick concern assessed initially by a veterinary nurse.

People

• •Rachel (vet; named in an out-of-hours review): described as very thorough and treating a dog with virus-type symptoms, with the owner saying “nothing was too much trouble.”
• •Veterinary nurse (name not given): suggested as an initial check for a dog with a transient lump thought to be a tick; the nurse checked the dog over, gave a treat, and did not charge (as described by the reviewer).
• •Front desk/reception is repeatedly mentioned as helpful (booking, directing to nurse), but one reviewer reports an unsatisfactory response when calling about a post-procedure skin issue after a CT scan.

Reviews

4.9 stars from 315 reviews. - Access and follow-up: owners mention easy booking and follow-up phone calls after a visit.

• •Urgent and out-of-hours care: reports of an out-of-hours appointment with thorough assessment and treatment; another review describes overnight care with catheterisation leading to improvement by the next morning.
• •Practical help without upselling: one reviewer was directed to a nurse triage/check for a suspected tick and reports no charge.
• •Cost perception varies but is often positive: one owner described the consultation and treatment as “very reasonable.”
• •Negative experience noted: one review describes a dog being “very needy” after a CT scan and developing a hot spot where blood was taken, requiring antibiotics and steroids from another vet; the reviewer also objected to being told this “happens regularly.”