Aldgate Veterinary Practice

Aldgate Veterinary Practice describes itself as an independently owned small-animal clinic with veterinary surgeons, registered veterinary nurses, and reception staff, offering preventative, diagnostic and emergency care, including out-of-hours emergencies handled by its own team. It’s also listed as a veterinary nurse training facility.

From the latest reviews available, owners most often mention

• •Regular updates during inpatient care (one owner said they were phoned each day while their cat stayed overnight and was diagnosed with diabetes).
• •Clear, practical explanations, including being shown how to give insulin injections at home.
• •A mix of experiences around access in urgent situations: one reviewer says they were turned away with “NO WALKINS” despite expecting emergency help, while others describe receiving timely support and feeling listened to.

Services

Based on the clinic’s website summary and the latest written reviews, services and capabilities mentioned include

• •Small animal veterinary care (website lists dogs, cats, rabbits)
• •Preventative care, including vaccinations
• •Diagnostics (described on the website; specific tests aren’t detailed in the available info)
• •Pet prescriptions
• •Pet rehabilitation
• •Emergency care, including out-of-hours emergency services provided by the clinic’s own vets and nurses (as stated on the website)
• •Hospitalisation/overnight care (implied in a review describing a cat staying overnight with daily update calls)
• •Diabetes management support (diagnosis discussed in a review; staff taught insulin injections)
• •Emergency bleeding control for a bird, with phone collaboration with an avian vet when an avian specialist wasn’t on site (from a review)

People

• •Lucy Butler (role not stated): praised in one review for being reassuring and helpful during an urgent visit, and for stopping a bird’s bleeding while also consulting an avian vet by phone when no avian vet was present.

Other recent reviewers refer to “the vet” and reception staff without names, highlighting

• •Taking time to explain and helping owners make pets comfortable.
• •Owners feeling listened to and treated with respect.

Reviews

4.7 stars from 561 reviews.

• •Communication during treatment: one owner reports daily phone updates during an overnight stay, and detailed explanations after a diabetes diagnosis, including hands-on instruction for insulin injections.
• •Support in stressful/urgent situations: several reviewers describe timely help and feeling their pet wasn’t treated as “just another” case; one mentions a life-saving visit.
• •Conflict about emergency access and front-desk interaction: one reviewer says they were turned away and made to feel unwelcome when seeking urgent help, citing “NO WALKINS” and criticising reception conduct.
• •Data quality note: one of the latest 5-star reviews provided appears unrelated to veterinary services (it discusses a museum visit).