Medivet Brough / We Care Veterinary Centre

- Recent reviewers consistently describe the practice as friendly, caring, and knowledgeable, from reception through to the vets. - Several comments highlight a personal, reassuring atmosphere, with one owner saying the team recognise their pets and the clinic feels more welcoming than clinical. - Owners praise thorough, unrushed appointments and clear explanations, including for small pets such as a hamster.

Services

•General consultations and check-ups: Routine appointments remain a core part of the practice’s offering. Recent examples include care for cats, dogs, and a hamster check-up, with owners praising clear explanations, patience, and appointments that do not feel rushed.
•Ongoing care for older pets: Reviews mention regular visits over more than a year for an older dog, especially during a period of declining health, with the team described as caring and supportive.
•Medication dispensing: Owners have mentioned medication being prepared in advance for collection when requested.
•Practical support around care: Recent reviews also mention help with scheduling appointments and sorting insurance claims.
•Mobility assessment: The practice has promoted a free Mobility Pain Check.
•Emergency care: As part of Medivet, the clinic offers access to around-the-clock emergency care via one of Medivet’s 24-hour centres.

Pricing

A very limited amount of published pricing suggests the clinic may sit around average, but this is based on very few comparable services. One listed example is an overnight emergency consultation fee of £130 for consultations between 7pm and 9am. Reviews also include positive comments on billing, with one owner saying they did not feel pushed into unnecessary extras.

People

•Fay is mentioned repeatedly in reviews for being caring, helpful, and supportive, including with appointment scheduling and during a dog’s decline in health.
•Tena is praised in recent feedback as knowledgeable, caring, attentive, and supportive with cats.
•Philippe/Filipe is praised in older reviews for kind support during end-of-life care, although one newer reviewer says he is no longer at the practice.
•Reviews also speak well of the wider team, including a friendly receptionist and an unnamed vet noted for a calm, thorough approach with a hamster.

Reviews

Google reviews show 4.6 stars from 43 reviews.

•Recent reviewers consistently describe the practice as friendly, caring, and knowledgeable, from reception through to the vets.
•Several comments highlight a personal, reassuring atmosphere, with one owner saying the team recognise their pets and the clinic feels more welcoming than clinical.
•Owners praise thorough, unrushed appointments and clear explanations, including for small pets such as a hamster.
•Practical support also stands out, including help with insurance claims, scheduling, and having medication ready for collection, alongside strong appreciation for support during older pets’ ongoing and end-of-life care.

Reviews for Medivet Brough / We Care Veterinary Centre

No VetsCompared reviews yet

Reviews from pet owners who enquired with Medivet Brough / We Care Veterinary Centre through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 43 we track in total. Recent reviews may not be representative of overall sentiment.

Lorraine Pentecost

2 weeks ago

1 month ago

Tena and Fay at Medivet Brough provide an exceptional service. So knowledgeable and caring. We would never go anywhere else.

colin wilson

Excellent service from reception to the veterinary

Jenny Mackenzie

Freddie Barrow

2 months ago

Fay, Filipe, and Tena have been amazing with our cats. We used to go to the one in Swanland but this is much closer and they recognise our pets whenever we come in. It doesn’t feel like a sterile clinic, it feels like visiting a friend who wants to help. Fay is SO helpful and understanding with scheduling appointments and helping sort insurance claims. Felipe isn’t there anymore but Tena has taken over and is just as attentive and supportive for our pets needs. Even when we are being overbearing pet parents they understand and help put our worries at ease. There is nothing this group of people won’t do to help an animal in need. If I could give more than 5 stars I would, they are the absolute best. We have 3 cats, and have brought 4 in total to them for care and will continue to if we have more pets in the future.

8 months ago

Angie Coulson

9 months ago

Sue Baldus

10 months ago

Would recommend this vets surgery to anyone. Have been having to visit on a regular basis for my old pup for over a year. Each time staff so friendly, helpful and caring. The last month saw significant decline in the pups health, Fay and Philippe could not have been nicer with us. So caring and supportive. Took their time to listen and care for both us and the pup. Can't thank you all enough for the support shown. They all show genuine care for their animal patients and human parents and it shines through. We will be forever grateful and thankful to you all for all you did for us. We are lucky to have a vets with such lovely caring staff in Brough.

Rowan Greensmith

11 months ago

Took our little Hamster for a checkup. We were seen earlier than our appointment time as we were there early. The vet was very thorough and didn't rush us out. He was very good with our little wriggler who didn't wish to be still. I think he took care to go through everything with us. He didn't try to add extra things onto the bill or give us things our pet didn't really need either. We have been through this type of thing before. Receptionist was lovely and friendly. We felt welcome and we felt they cared about our pet. Highly recommended. It was a good experience for us.

Kevin Lawson

12 months ago