End Cottage Veterinary Clinic – Vets in Goole
Clinic Overview
End Cottage Veterinary Clinic is described in the available data as a veterinary nurse training facility and as offering emergency veterinary services. In recent reviews, owners frequently mention efforts to keep continuity of care (being booked with the same vet) and support around end-of-life, including at-home euthanasia. A small number of reviewers describe serious problems with communication and clinical/administrative handling (including one account of imaging not being saved and delays in providing scans to a specialist), so experiences appear mixed.
Concrete specifics mentioned in the latest reviews include
- •Attempts to book appointments with the same vet for continuity of care.
- •At-home support for euthanasia, with specific staff named.
- •Requests for repeat prescriptions, including mention of an “automated system” for handling these.
- •Diagnostics and referral interactions mentioned (tests/scans; specialist eye referral), with one review alleging image files were not saved due to human error.
Services
- •Emergency veterinary services (listed in clinic data as offered).
- •Veterinary nurse training facility (listed in clinic data).
- •Continuity-of-care appointments: owners report the practice “always try to book you with the same vet.”
- •Repeat prescriptions: one reviewer describes phoning for a repeat prescription and being directed to an automated system.
- •Diagnostics mentioned by clients: “tests” and “scans” are referenced; one review discusses a specialist eye referral and a request for scan images.
- •End-of-life care: at-home euthanasia is described in one recent review.
- •Care for senior pets: one owner of older cats describes discussions focused on comfort and pain-free senior years.
People
- •Heidi (vet): one owner says they usually see Heidi and have stayed with her “since she started,” citing consistently good service.
- •Rachel Robinson: thanked by name for “trying to save” a pet.
- •Carolyn Bates (name as written by reviewer, with uncertainty): also thanked alongside Rachel Robinson for efforts to save a pet.
- •Caz & Becky: described as providing an at-home euthanasia visit, with the owner highlighting the care shown during the goodbye.
Reviews
4.6 stars from 517 reviews. - Continuity and familiarity with pets’ histories: owners describe vets knowing their animals and medical histories, and making efforts to book with the same vet.
- •Communication and shared decision-making (positive): several reviews mention vets taking time to explain options and decide on a course of treatment together.
- •End-of-life support: one review specifically describes an at-home euthanasia visit and the way staff handled the situation.
- •Conflicting accounts on service and administrative reliability: one reviewer reports feeling talked over when requesting a repeat prescription and describes the practice as “hostile,” while another alleges scan images were not saved due to human error and that their complaint was handled poorly.
- •Cost perceptions conflict: one reviewer calls prices “reasonable,” while another describes them as “extortionate.”
- •Ownership/group affiliation (unverified claim): one reviewer states the practice is part of the “Wigstan Group”; this is not corroborated by the other provided inputs.
Special Services
Animals Treated at End Cottage Veterinary Clinic
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – End Cottage Veterinary Clinic
Opening Hours
Hours
Reviews for End Cottage Veterinary Clinic
Note: Showing the 5 most recent Google reviews out of 517 we track in total. Recent reviews may not be representative of overall sentiment.
Carol Sykes
in the last week
The vets at end cottage are very good. Heidi is who we usually see been with her since she started in Google. Always good service and polite staff.
michael rodgers
in the last week
This vetinary practice is outstanding! Many many thanks to Rachel Robinson, Carolyn Bates? For trying to save my beloved Penny!
Leslie Lawton
in the last week
Great personnel service All our pets have been well looked after and ourselves through good times and in bereavement Thanks to all at end cottage vets in Howden
Paula Marie Spencer
2 weeks ago
I have always found the vets and nurses at End Cottage to be professional, caring, knowledgeable and efficient when treating my boy, they always try to book you with the same vet for continuity of care which is amazing. I fully recommend End Cottage.
Neville Lewis
3 weeks ago
Efficient.
sharon cade
a week ago
Having to say goodbye to our beautiful Labrador was heartbreaking .. Caz & Becky came to our home the care & love given to Ruby was just perfect..End cottage go above and beyond ..Thank you from the bottom of our hearts .. Ruby is home now xxx
John Galt
2 weeks ago
Review of End Cottage Vets (Zero Stars if I Could Give It) Every single experience I’ve had with End Cottage Vets has left me feeling dismissed, disrespected, and deeply frustrated. The level of arrogance and indifference from the staff is staggering. I phoned today simply to request a repeat prescription — something I’ve done before — and was immediately talked over and treated like I’d never dealt with them in my life. Instead of listening, the man on the phone patronised me, insisting I should use the automated system as though I’d somehow imagined previous direct conversations. That attitude sums up this place perfectly: cold, defensive, and uninterested in genuine care — either for animals or for the people who love them. Their prices are extortionate, their compassion selective, and their first instinct seems to be to push for the most drastic (and expensive) measures rather than finding ways to actually help. The overall tone is hostile and transactional, not caring or supportive. End Cottage Vets should be ashamed of the way they treat their clients and the animals entrusted to them. A veterinary practice should stand for empathy, trust, and understanding — three qualities this place has consistently failed to show.
philomena grittini
a month ago
I have 4 cats and all the vets know them and their medical histories. They are so very knowledgeable and take time with me to decide any course of treatment required. They have my cats best interests at heart and my peace of mind that in their senior years they'll be comfortable and pain free, which is all you want for your pets
Natalie Smith
a month ago
All the staff are friendly. The vet was kind and caring to my dogs to put them at ease. She was knowledgeable and explained things well. More than happy with the service and the prices are reasonable too.
Paul Simpson
a month ago
IF YOU LOVE YOUR PET FIND ANOTHER VET! I was told after tests that my cat had gone blind without reason and there was nothing systemically wrong with her. After referring to a specialist eye vet I was told that my cat had cancer. The specialist requested to view the scans. I was told 5 times that the scans were on there way but they never arrived. When i pushed them on the matter i was finally advised that the scan images had not been saved due to human error. I subsequently made a formal complaint which has been handled very badly. These people do not care about animals only money and protecting their liability. Shame on them. BE AWARE that they are part of a wider group (Wigstan Group) There are other vets in the area. Please use them
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